Shipping Information
DELIVERY IN London
DELIVERY IN London
Order Processing
- We accept orders 24 hours.
- We work daily from 9:00 to 19:00
and from 10:00 to 19:00 on weekends.
Delivery Information
Some delivery services are subject to availability.
Some delivery services may be withdrawn without notice during busy periods.
Some delivery cut off times may vary without notice during busy periods.
At certain times of the year delivery prices may vary.
We process your orders through the website, by phone and in instant messengers. and also by e-mail sentionlondon@gmail.com.
- Upon receipt of the order, we will check the availability of flowers and confirm the delivery with you.
- If some components of the bouquet are not available or they are of inadequate quality, we will offer you options for replacing them with analogues.
- Also, be prepared for the fact that flowers are a living organism, so bouquets do not repeat the picture 100%. But all the bouquets you see on our website are made by Sention Flowers.
When ordering after 18.30, the earliest delivery is the next one after 11.00.
1 General Notes
1.1 Selected products are not available for delivery to certain areas. We will advise you of these restrictions as soon as possible after you place your order.
1.2 We will advise you of the first available delivery date for your chosen item when you place your order.
1.3 To avoid problems or delays with delivery, please ensure that you have included the full address details of the intended recipient and telephone number, together with your daytime contact telephone number or email address so that in the event of any delivery problems being encountered sentionlondon.com, or an sentionlondon.com florist, may contact you and or the recipient to confirm delivery details to enable delivery to be made.
1.4 Whilst we agree to use all reasonable endeavours to ensure that delivery will be on the requested delivery date or during the delivery period, you acknowledge that actual delivery will be via a third party courier service. In very occasional circumstances delivery on the requested terms will not be possible, in such circumstances you will be given prior notice wherever possible and we shall either make alternative arrangements or reimburse your payment in full in accordance with clause 1.5.
1.5 Please be advised that some products are unsuitable for delivery to funeral directors, hospitals, airports or ships; please contact Customer Care for further information using the contact details set out in Section 7.
1.6 Please be aware that the carrier will deliver the goods to the address provided in good faith and we cannot accept responsibility if the intended recipient is no longer at that address and the receiver refuses or fails to return the items(s).
1.7 Please note that where the carrier is unable to find someone to accept delivery, or unable to leave the delivery in a secure location, they will leave a card at the address for the recipient to make contact and re-arrange delivery.
1.8 In respect of orders for items from the 'Funeral' product ranges only, for delivery to funerals or funeral parlours, it is possible to indicate a preferred delivery time within the order process. Whilst every effort will be made to ensure your order is delivered prior to the time selected, no guarantee for delivery by the time specified can be given. To assist us in meeting your preference, please ensure your order is placed at least one working day prior to the preferred delivery time.
1.9 Before placing your order, please review delivery cut-off times and prices.
1.10 Please note that if you order a number of items for delivery to the same address, they may be despatched separately and we cannot guarantee delivery on the same day.
1.11 We shall not be liable for any failure to perform in our obligations where such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity or telephone service.
1.1 Selected products are not available for delivery to certain areas. We will advise you of these restrictions as soon as possible after you place your order.
1.2 We will advise you of the first available delivery date for your chosen item when you place your order.
1.3 To avoid problems or delays with delivery, please ensure that you have included the full address details of the intended recipient and telephone number, together with your daytime contact telephone number or email address so that in the event of any delivery problems being encountered sentionlondon.com, or an sentionlondon.com florist, may contact you and or the recipient to confirm delivery details to enable delivery to be made.
1.4 Whilst we agree to use all reasonable endeavours to ensure that delivery will be on the requested delivery date or during the delivery period, you acknowledge that actual delivery will be via a third party courier service. In very occasional circumstances delivery on the requested terms will not be possible, in such circumstances you will be given prior notice wherever possible and we shall either make alternative arrangements or reimburse your payment in full in accordance with clause 1.5.
1.5 Please be advised that some products are unsuitable for delivery to funeral directors, hospitals, airports or ships; please contact Customer Care for further information using the contact details set out in Section 7.
1.6 Please be aware that the carrier will deliver the goods to the address provided in good faith and we cannot accept responsibility if the intended recipient is no longer at that address and the receiver refuses or fails to return the items(s).
1.7 Please note that where the carrier is unable to find someone to accept delivery, or unable to leave the delivery in a secure location, they will leave a card at the address for the recipient to make contact and re-arrange delivery.
1.8 In respect of orders for items from the 'Funeral' product ranges only, for delivery to funerals or funeral parlours, it is possible to indicate a preferred delivery time within the order process. Whilst every effort will be made to ensure your order is delivered prior to the time selected, no guarantee for delivery by the time specified can be given. To assist us in meeting your preference, please ensure your order is placed at least one working day prior to the preferred delivery time.
1.9 Before placing your order, please review delivery cut-off times and prices.
1.10 Please note that if you order a number of items for delivery to the same address, they may be despatched separately and we cannot guarantee delivery on the same day.
1.11 We shall not be liable for any failure to perform in our obligations where such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity or telephone service.
What is a premium service?
PRIVELEGE
100% guarantee
Either the best flowers or nothing
Couriers
Only in the premium category, our couriers in a tuxedo and with a chic perfume
Delivery
Delivery to the minute 24 hours 7 days a week
Reporting
Photo and SMS reporting on every step
We appreciate your time
Minimum waiting time for checkout, 24/7 support, multiple communication options
The client's desire is the law
In addition, we will buy anything, from sweets in a particular store to the purchase and delivery of complex or bulky equipment
Photo-video shooting
During the presentation of a gift, the first emotions are important and, if desired, this moment will remain with you forever.
Design and concept
Flowers in a strict concept, huge sizes, the longest, most unusual flowers
